Heritage Parts
  • 12-Jun-2018 to 29-Jun-2018 (PST)
  • Toronto, ON, CAN
  • Full Time

About Us

Heritage Parts, a division of Heritage Food Service Group of Canada Limited, Heritage Parts is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada. We are the leader within our industry and are looking to grow our team!

Position Summary:

In the role of Customer Service Representative (CSR), the primary responsibility is maintaining positive relationships with our valued customers by providing exceptional, over the phone customer service. The CSR must have a willingness to learn and thrive in an extremely fast paced work environment while meeting high deliverables. This role will report into the Parts Manager.

Responsibilities Include:

  • Manage all inbound/outbound calls in a courteous, customer oriented manner
  • Research part manufacturers, manuals and be able to identify commercial food equipment parts to better assist customers
  • Listen to and understand customer needs and be able to provide quotes over the phone
  • Process customer purchase orders through the computer system, ensuring accuracy
  • Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
  • Maintain strong relationships with the customers and manufacturers
  • Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction
  • Other duties as assigned


  • 3 to 5 years of customer service experience
  • Intermediate computer skills: Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
  • Strong data entry skills and proofreading abilities
  • Ability to work in a high pressure, fast paced environment
  • Team orientated and customer service approach to work
  • Strong time management, organization and multitasking abilities
  • Excellent communication skills over the phone, in person, and through email

Heritage Parts , a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disabilityrelated accommodation to participate in the recruitment process please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.                                                                                          

Heritage Parts
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